Managing Quality Integrating The Supply Chain 6th Edition by S. Thomas Foster – Test Bank

Chapter 11 Statistically Based Quality Improvement for Variables

1) ________ is a decision-making skill demonstrated by the ability to draw conclusions based on data.
A) Data interlinking
B) Process benchmarking
C) Rational subgrouping
D) Statistical thinking
E) Qualitative modeling
Answer: D
Diff: 1
Learning Outcome: Apply basic statistical process control (SPC) methods
LO: 11.1 Discuss the basics of process variation and applied statistical methods.
AACSB: Application of Knowledge
Type: Concept

2) ________ is based on the concept that all work occurs in a system of interconnected processes.
A) Statistical thinking
B) Qualitative modeling
C) Process benchmarking
D) Rational subgrouping
E) Data interlinking
Answer: A
Diff: 1
Learning Outcome: Apply basic statistical process control (SPC) methods
LO: 11.1 Discuss the basics of process variation and applied statistical methods.
AACSB: Application of Knowledge
Type: Concept

3) Producer’s risk is also called a ________ error.
A) type I
B) non-response
C) type II
D) processing
E) response
Answer: A
Diff: 2
Learning Outcome: Apply basic statistical process control (SPC) methods
LO: 11.1 Discuss the basics of process variation and applied statistical methods.
AACSB: Application of Knowledge
Type: Concept

4) Consumer’s risk is also called a ________ error.
A) processing
B) non-response
C) type II
D) response
E) type I
Answer: C
Diff: 2
Learning Outcome: Apply basic statistical process control (SPC) methods
LO: 11.1 Discuss the basics of process variation and applied statistical methods.
AACSB: Application of Knowledge
Type: Concept

5) ________ is the probability that a good product will be rejected.
A) Retailer’s risk
B) Consumer’s risk
C) Manufacturer’s risk
D) Management’s risk
E) Producer’s risk
Answer: E
Diff: 2
Learning Outcome: Apply basic statistical process control (SPC) methods
LO: 11.1 Discuss the basics of process variation and applied statistical methods.
AACSB: Application of Knowledge
Type: Concept

6) ________ is the probability that a nonconforming product will be available for sale.
A) Producer’s risk
B) Consumer’s risk
C) Retailer’s risk
D) Management’s risk
E) Manufacturer’s risk
Answer: B
Diff: 2
Learning Outcome: Apply basic statistical process control (SPC) methods
LO: 11.1 Discuss the basics of process variation and applied statistical methods.
AACSB: Application of Knowledge
Type: Concept

7) ________ happens when statistical quality analysis fails to result in the scrapping or reworking of a defective product.
A) Management’s risk
B) Producer’s risk
C) Manufacturer’s risk
D) Retailer’s risk
E) Consumer’s risk
Answer: E
Diff: 2
Learning Outcome: Apply basic statistical process control (SPC) methods
LO: 11.1 Discuss the basics of process variation and applied statistical methods.
AACSB: Application of Knowledge
Type: Concept
8) To ensure that processes are stable, data are gathered in ________.
A) batches
B) networks
C) samples
D) lots
E) sets
Answer: C
Diff: 1
Learning Outcome: Apply basic statistical process control (SPC) methods
LO: 11.1 Discuss the basics of process variation and applied statistical methods.
AACSB: Application of Knowledge
Type: Concept

9) Which of the following is not one of the alternative names for one hundred percent samples?
A) screening samples
B) sorting samples
C) rectifying samples
D) detailing samples
E) stabilizing samples
Answer: E
Diff: 2
Learning Outcome: Apply basic statistical process control (SPC) methods
LO: 11.1 Discuss the basics of process variation and applied statistical methods.
AACSB: Application of Knowledge
Type: Concept

10) ________ is useful because it ensures independence among observations.
A) Process capability
B) Optimization
C) Population distribution
D) Process stability
E) Randomization
Answer: E
Diff: 1
Learning Outcome: Apply basic statistical process control (SPC) methods
LO: 11.1 Discuss the basics of process variation and applied statistical methods.
AACSB: Application of Knowledge
Type: Concept